Best Practices: Communicating Effectively: Write, Speak, and by Garry Kranz

By Garry Kranz

during this age of electronic verbal exchange, getting definitely the right message throughout truly is essential to luck. speaking successfully , a complete and crucial source for any supervisor at the run, exhibits you the way.

discover ways to:

  • Build relationships via potent communication
  • Get extra performed through e-mail
  • Draft pitch ideal letters, memos, and reports
  • Conduct efficient convention calls
  • Deliver hard-hitting presentations

The Collins top Practices publications provide new and pro managers the fundamental info they should in attaining extra, either in my opinion and professionally. Designed to supply tried-and-true suggestion from the world's so much influential enterprise minds, they characteristic useful ideas and the best way to assist you get forward.

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Additional info for Best Practices: Communicating Effectively: Write, Speak, and Present with Authority

Sample text

Managers in large organizations, however, sometimes have to draft memos addressed to people of higher rank whom they have not met or know only slightly. In such instances, include your full The BIG Picture FAILURE TO COMMUNICATE Managers who express themselves clearly in writing stand a better chance of succeeding and of helping their organizations thrive. Writing also enhances verbal communication skills. On the other hand, poor communication with employees results in: • Lost revenue opportunities • Drops in productivity • Decline in employee morale • Increased job stress • Dissatisfied customers • Inability to make informed decisions • High employee turnover 53 C O M M U N I C AT I N G E F F E C T I V E LY Dos & Don’ts 5 MEMO CHECKLIST Effective memo writing is an acquired skill.

Simply including their full names in a basic distribution list will suffice. However, if you are addressing superiors, include their titles and be sure to address the recipient formally. Always err on the side of formality in a memo, even if you know the person well. For example, never address a colleague by his or her nickname. Always double-check the spelling of recipients’ names. If you are unsure of the spelling, consult a company directory. Few things offend people more than seeing their names misspelled, particularly by someone who ought to know how to spell them correctly.

In 46 D I G I T A L C O M M U N I C AT I O N fact, in today’s fast-paced business environment, wireless PDAs or handheld devices, such as the Treo and the BlackBerry, have become popular business tools, since they allow people to stay connected through e-mail regardless of where they are. Because the keypads on wireless devices are small and not as practical, users limit their responses to brief messages—sometimes oneword answers—and avoid using capital letters or even punctuation. Messages sent from wireless devices should always include an automatic signature or notification that the message was sent on such a device so that recipients know the user’s limitations and won’t expect the same formality.

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